Privacy Policy

Your privacy matters to us

At ORIANIA AURIS, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

• Contact details such as your name, email address, phone number, and shipping/billing address
• Order details, including products purchased and payment information
• Device and browsing information, such as IP address, browser type, and pages visited
• Any information you provide when contacting our support team

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and returns
• Communicate with you about your order, inquiries, or support requests
• Improve our website, products, and customer experience
• Send you promotional offers or updates, if you've opted in to receive them

3. Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can choose to disable cookies through your browser settings, though this may affect certain features of our website.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information only with:

• Shipping and courier partners, to deliver your order
• Payment processors, to securely handle your transactions
• Service providers who help us operate our website and business, under confidentiality obligations

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to access, update, or request deletion of your personal information at any time. You may also opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting our support team directly.

7. Children's Privacy

Our website and products are not intended for children under 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a revised effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact our support team through the contact details provided on our website.